Legal Guides
Consumer & online shopping
Faulty products, poor service, online orders and overcharging.
Consumer & online shopping
Charged more than the MRP? What the law says
Packaged goods in India must carry an MRP that includes all taxes. Here's when charging above it breaks the rules, the restaurant exception, and where complaints go.
4 min readConsumer & online shopping
Bought a defective product? Replacement, repair or refund
What Indian consumer law says when something you bought is faulty, and the routes people use to get it fixed, replaced or refunded.
4 min readConsumer & online shopping
How to file a consumer complaint in India
When a product or service lets you down and the business won't fix it, the Consumer Protection Act, 2019 gives you a low-cost way to seek a remedy. Here's how the process works.
5 min readConsumer & online shopping
Online order not delivered, or refund delayed
What e-commerce rules and RBI payment rules say when an online order goes wrong, and how complaints are usually escalated.
4 min read